TL;DR: AT&T agreement was sleazy AF adding fees and fees, costing almost double than advertised, I’m cancelling my agreement ASAP. BEWARE THE FINE PRINT!!!
Shit man, I’m writing this, because being an artists sometimes means to allocate your resources in a smart way, and this time I had to learn a lesson the hard way. I feel this is something everyone stumbles upon eventually, but I’ll share it for younger artists/persons reading.
I’m pissed, I just hanged from customer service and I have to say that the Rep was a very patient, and respectful human being, although I was calm during the whole call.
A few months ago I got myself a new iPhone SE, because it was ridiculously cheap, $10 a month, and my old iPhone 5 is almost dead, it heats like crazy, I’m afraid its going to explode soon. (nice rationalization)
things started to fall apart from there. I was currently paying a $60 a month on a prepaid service of AT&T that gave me 5Gb and free roaming in Mexico, and that’s CRUCIAL, because I go there quite a while.
So I figured, If I pay 60 already, I might as well get a $30 plan on the phone, and end up paying $40 a month for less data, I wouldn’t use data in mexico, and the few calls I do sure wont be $20 of roaming when I’m there, so I would be paying LESS, while still having a NEW iPhone!… oh boy was I naive.
After closing the deal, getting my phone and using it as usual, the first BILL showed up, totaling $90.
I checked on the Bill, it turns out they not only charge for the line of $30 but also charge a fee for the iPhone itself which is $20 EXTRA..
But also an Activation Fee of EXTRA $20 because yes…
And ultimately a bunch of taxes and fees (911 Service Fee, AZ State Telecom Surcharge, Administrative Fee, City Telecom Surcharge, County Telecom Surcharge, Federal Universal Service Charge) because government, totaling $10.
So that’s $30+$10+$20+$20+$10= $90
HOLY SHIT, MAN!
that’s far from the $40 the WEBSITE told me I would pay for in the first place.
I say to myself, okay, next bill will be $70 that’s only $10 extra from the phone I just got, its a fair deal, I can live with that.
Next bill comes, and yet again, a $90 bill, this time an extra $20 for roaming, while I was in mexico, that is when I decide to call Customer Service about it, they explain to me that those $20 come from several INCOMING CALLS, calls I did not made, but where still charged because, at the time of answering I was in mexico…
At that point the try and advice a “passport plan” which seems to solve my roaming issues, but it costs 40$, so I say, okay I pay 30$ for my line, this means I will pay 40 instead? OH HELL NO MAN!
thats an EXTRA $40 package you can get, sort of a prepaid $40 roaming package, so you dont have to pay for the $20 we just charged you, how beautiful is that?
Just in case you DON’T want to be charged with roaming, we can charge you in advance. great.
So of course, I say, thank you but that does not solve my problem at all, (It’s fucking nonsense) so she offers me, a FREE of charge, Roaming Block, and honestly I fucked up, but the way she explained it to me, seemed like I was getting free roaming in my account (you know, for the trouble, AT&T is sorry to be this sleazy with your account, lets us make for it) NOOOPE!
It was just a general block of my line while I was at Mexico, meaning I couldn’t get any calls, therefore, I wouldn’t be charged for incoming calls. that was their solution… boy, I was pissed.
That’s where I’m at right now… I unblocked the roaming back, there’s an option somewhere in the website, but right now, I’m planning on going to AT&T and CANCEL my agreement, pay for the phone, have it unblocked and go on with another company or with prepaid.
I’ll let you know the result.
EDIT: I went in and cancelled my subscription, paid a full month of service that I didn’t use and paid for the phone’s remaining cost.
I’ve been seeing lately a lot of commercials from other companies that now advertise that the price they say you will pay IS the price you will pay, no shady stuff like this anymore, it’s not that it’s something to applaud, because that is what they should do always, but at least the word is out that these sort of things are major deal breakers.
Photographer, Illustrator, Adventurer, Rogue Scientist.